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Friends and Family Test 

June 2017 results

Missed Appointments

A total of 219 appointments were wasted in June 2017, totaling 47 hours:
- 113 GP appointments (equivalent to 22 hours)
- 106 nurse appointments (equivalent to 25 hours)
If you are unable to attend an appointment please contact the surgery to cancel it - this time wasted could have been offered to other patients.

 

 

When We Are Closed

outofhoursUnder the national GP contract, responsibility for out of hours care belongs to the Clinical Commisioning Group who have contracted it out to Primecare.

They will provide all out of hours cover for patients living in the Chelmsford Area.

 

The Out of Hours Service can be contacted through NHS 111

This service will operate between the hours of 6:30pm and 8:00am on weekdays and from 6:30pm Friday until 8:00am Monday, as well as Bank Holidays.

Access to this service for our patients can still be achieved by ringing the surgery, when the contact number will be given by the phone message.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111. Your needs will be assessed and advice offered or, arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Sudden onset severe chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website