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Noticeboard

We are very pleased to announce that Dr Anita Chun will be joining Beauchamp House Surgery as GP Partner from 19th August 2019.

We are sad to announce that Dr Dilley will be retiring from Beauchamp House Surgery in August 2019.  Please see the message from Dr Dilley below: 

Message from Dr Dilley

Extended access appoinments

Extended Access

 

GP and Nurse appointments are now available in your area during the evening and at the weekend.  To book an appointment, contact your Practice.  For more information, visit bit.ly/ExtendedAccess

Adult with cystitis symptoms?

If yes, please complete this questionnaire  and hand it in with a urine sample (in a labelled, small and closed container) at reception. Please do NOT hand the sample to reception staff but place in the designated receptacle.

Missed Appointments

A total of 104 appointments were wasted in July 2019, totalling 23 hours of wasted time:
- 57 GP appointments (equivalent to 11 hours)
- 47 nurse and midwife appointments (equivalent to 12 hours)
If you are unable to attend an appointment please contact the surgery to cancel it, so that it can be offered to another patient.

 

 

Comments & Complaints

suggestionsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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