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Noticeboard

Smoking Status

Over the coming weeks an organisation called Provide will be contacting a number of our patients to confirm their current smoking status, and to provide stop smoking support as appropriate.  Please be assured that this work is being undertaken on behalf of the surgery

Flu Vaccine

Please book in for your flu jabs if you are eligible.

Winter Infections

 As the weather declines we are seeing an increased number of patients with upper respiratory infections.  Almost all of these are VIRAL in nature and not BACTERIAL, and therefore ANTIBIOTICS WILL NOT HELP.

Before making an appointment to see a doctor, please try cold and flu remedies from your pharmacy, drink plenty of fluids and keep warm.  It can sometimes take a week to 10 days for symptoms to improve.  Your local pharmacist will be happy to advise and, of course do contact the surgery if symptoms worsen or you remain concerned.

If you are a patient on one of our ‘at risk’ registers, or are over the age of 65, and have not already done so, please make an appointment for your flu vaccination.

Friends and Family Test 

April 2017 results

Missed Appointments

A total of 170 appointments were wasted in April 2017, totaling 39 hours:
- 85 GP appointments (equivalent to 15 hours)
- 85 nurse appointments (equivalent to 24 hours)
If you are unable to attend an appointment please contact the surgery to cancel it - this time wasted could have been offered to other patients.

 

 

Comments & Complaints

suggestionsWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting area.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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