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Friends and Family Test 

June 2017 results

Missed Appointments

A total of 219 appointments were wasted in June 2017, totaling 47 hours:
- 113 GP appointments (equivalent to 22 hours)
- 106 nurse appointments (equivalent to 25 hours)
If you are unable to attend an appointment please contact the surgery to cancel it - this time wasted could have been offered to other patients.

 

 

charter.jpgPatients' rights and responsibilities

  • Our staff have strict rules of confidentiality and no personal details will be divulged without written consent.
  • Computer-held information is subject to the Data Protection Act. Medical information that cannot be traced to individual patients may, however, be passed on to third parties for research or statistical purposes. A patient may ask to see their medical record under certain conditions – please contact the Practice Manager for details.
  • We have a Practice Complaints Procedure to deal with comments, suggestions and complaints about the services we offer. Our practice manager can give you further information. Our aim is to give you the highest possible standard of service and we try to deal swiftly with any problems that might occur.
  • Patients have a responsibility to attend appointments or cancel in good time. We have a policy of removing from the list patients who persistently fail to attend.
  • We also have a policy of zero tolerance towards verbal or physical violence towards our staff or other patients. Patients who ignore this will be removed from the list and may face police action.
 
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