Noticeboard

SURGERY CLOSED FOR TRAINING - THURSDAY 28th October 2021 - Please note that the surgery will be closed for staff training from 12.30 pm on Thursday 28th October.  If you require GP support while we are closed, please call NHS 111 who will make an appointment with the out-of-hours provider where necessary.  The surgery will re-open as normal at 8 am on Friday 29th October 2021.

NEW TELEPHONE SYSTEM:  We are pleased to inform you that the practice will be implementing a new telephone system on Thursday 2nd September.  Our new system will introduce significant benefits for our patients:  no more engaged tones, knowing where you are in the telephone queue, along with the ability to request a 'queue busting' call back.  Whilst we are confident that the implementation will be a fairly smooth process, please bear with the team while we get used to working with it.  Thank you for your support with this.

FACE COVERINGS:  In order to protect our patients and staff, we respectfully ask that you continue to wear your face coverings if you attend the surgery for any reason.  We thank you for your support in this matter.

My Care Record:  Privacy Notice – Coronavirus (Covid-19) Response Addendum.  This notice describes how we may use your information to protect you and others during the coronavirus (Covid-19) pandemic, and it supplements our main Privacy Notice (Fair Processing Notice).  More information available here.

Blood test appointments: 

These can now be booked online by clicking on the link - www.mse.nhs.uk/blood-tests

On line booking:  Please note that we have suspended all on-line appointment booking for the time being.  This is because on-line booking does not allow for triage/screening of appointments, so this has been necessary to safeguard both our patients and our staff.  Please accept our apologies for any difficulty this creates.

Repeat Prescriptions:  From 1st April 2020 you will no longer be able to order your repeat prescriptions from your local pharmacy or via another third party.  Requests for repeat medication should be made direct to the surgery via any of the following options:

Please do speak to a member of the reception team if you have any queries regarding this change.

Coronavirus Information for the Public

For the latest information and advice please follow this link :

https://www.nhs.uk/conditions/coronavirus-covid-19/

This website also contains up-to-date advice for people returning from a specified list of countries, which can be found here: https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas 

Extended access appoinments

Extended Access

 

GP and Nurse appointments are now available in your area during the evening and at the weekend.  To book an appointment, contact your Practice.  For more information, visit bit.ly/ExtendedAccess

Adult with cystitis symptoms?

If yes, please complete this questionnaire and hand it in with a urine sample (in a labelled, small and closed container) at reception. Please do NOT hand the sample to reception staff but place in the designated receptacle.

When We Are Closed

outofhoursUnder the national GP contract, responsibility for out of hours care belongs to the Clinical Commisioning Group who have contracted it out to Primecare.

They will provide all out of hours cover for patients living in the Chelmsford Area.

 

The Out of Hours Service can be contacted through NHS 111

This service will operate between the hours of 6:30pm and 8:00am on weekdays and from 6:30pm Friday until 8:00am Monday, as well as Bank Holidays.

Access to this service for our patients can still be achieved by ringing the surgery, when the contact number will be given by the phone message.

NHS 111

In the case of urgent need when the practice is closed you can call NHS 111. Your needs will be assessed and advice offered or, arrangements made for you to see a doctor.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

Call 999 in an emergency. Sudden onset severe chest pains and / or shortness of breath constitute an emergency.

 

 
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website