Noticeboard

Flu vaccinations:  Please note that people in the 50-64 year old age group will not be vaccinated until November/December, providing there is sufficient vaccine, and no appointments will be offered for this age group until then.  This is to ensure that those who are most at risk are vaccinated first.  If you are 50-64 and you are in one of the other groups which is eligible for the flu vaccinations, for example you have a health condition which puts you at risk from the flu, you will be invited earlier.

Practice announcement:  We are happy to announce that Dr Shruti Rustgi will be joining the practice as GP Partner from 1st September 2020.  Patients previously registered with Dr Okon will be transferred to Dr Rustgi from that date.

Practice announcement:  We are sorry to inform you that Dr Okon will be leaving the practice at the end of August 2020 due to a change in her personal circumstances.  Dr Okon's last day at the surgery will be Thursday 13th August.  We will update on the arrangements being made to cover her post as this becomes available.

IMPORTANT:  If you are asked to attend the surgery for a face to face appointment, please arrive wearing a mask or face covering (i.e. a scarf).  This is only optional for children under the age of 5.  We need to retain our surgical face masks for clinical staff as much as possible, so are grateful for our patients for abiding by this request.

My Care Record:  Privacy Notice – Coronavirus (Covid-19) Response Addendum.  This notice describes how we may use your information to protect you and others during the coronavirus (Covid-19) pandemic, and it supplements our main Privacy Notice (Fair Processing Notice).  More information available here.

CORONAVIRUS: DO NOT WALK INTO THE SURGERY UNLESS YOU HAVE BEEN ASKED TO DO SO BY A MEMBER OF STAFF. THIS IS TO PROTECT OUR STAFF AND OTHERS

On line booking:  Please note that we have suspended all on-line appointment booking for the time being.  This is because on-line booking does not allow for triage/screening of appointments, so this has been necessary to safeguard both our patients and our staff.  Please accept our apologies for any difficulty this creates.

Repeat Prescriptions:  From 1st April 2020 you will no longer be able to order your repeat prescriptions from your local pharmacy or via another third party.  Requests for repeat medication should be made direct to the surgery via any of the following options:

Please do speak to a member of the reception team if you have any queries regarding this change.

Coronavirus Information for the Public

For the latest information and advice please follow this link :

https://www.nhs.uk/conditions/coronavirus-covid-19/

This website also contains up-to-date advice for people returning from a specified list of countries, which can be found here: https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas 

Extended access appoinments

Extended Access

 

GP and Nurse appointments are now available in your area during the evening and at the weekend.  To book an appointment, contact your Practice.  For more information, visit bit.ly/ExtendedAccess

Adult with cystitis symptoms?

If yes, please complete this questionnaire  and hand it in with a urine sample (in a labelled, small and closed container) at reception. Please do NOT hand the sample to reception staff but place in the designated receptacle.

Missed Appointments

Patients did not attend for a total of 107 appointments in February 2020, which is equivalent to 26 hours of wasted time:
- 36 GP appointments (equivalent to 9 hours)
- 72 nurse appointments (equivalent to 16 hours)
If you are unable to attend an appointment please contact the surgery to cancel it, so that it can be offered to another patient.

Beauchamp House Surgery operates a zero tolerance policy towards harassment and abuse of staff or patients, which includes (but is not limited to) homophobia, biphobia, transphobia, racism, sexism, ageism, or harassment or abuse on basis of disability, marriage or civil partnership, pregnancy or maternity, religion or belief.

The Practice supports the Government's 'Zero Tolerance' campaign for health service staff.  This states that GPs and their staff have a right to care for others without fear of being attacked or abused.  To successfully provide these services a mutual respect between all the staff and patients has to be in place.

Our Practice staff aim to be polite, helpful and sensitive to all patients' individual needs and circumstances.  We would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time.  The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

Please take note of the occasional types of behaviour that would be found unacceptable:

  • Using bad language or swearing at staff.
  • Any physical violence towards any member of the Practice team or other patients, such as pushing or shoving.
  • Verbal abuse towards the staff in any form including verbally insulting the staff.
  • Racial abuse and sexual harassment will not be tolerated within this Practice.
  • Homophobic, biphobic and transphobic discrimination, harassment and abuse will not be tolerated within this Practice.
  • Persistent or unrealistic demands that cause stress to staff will not be accepted.  Requests will be met wherever possible and explanations given when they cannot.
  • Causing damage/stealing from the Practice premises, staff or patients.
  • Obtaining drugs and/or medical services fraudulently.

We ask you to treat your GPs and their staff courteously at all times.

For the full Beauchamp House Surgery Zero Tolerance Policy, please see:  Zero Tolerance

 
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