Aiming to provide effective and compassionate healthcare: A practice with Christian ethos.

PARTNERS

 Dr I K Adiukwu, Dr H J Ebdon,

Dr K Singh, Dr P Y A Chun, Dr S Rustgi,

& Ms Katie Francis (Managing Partner)

Website updated:  19 March 2020

In response to the rapidly evolving situation both locally and nationally, Beauchamp House Surgery has implemented our Covid-19 Action Plan. This means a change in the way we will be dealing with patient contacts until further notice, to reduce footfall at the surgery premises in an effort to protect our most vulnerable patients, whilst caring for the whole population. 

National Guidance for Suspected Coronavirus Cases:

•        The government has put is place a policy of SELF ISOLATION for any patient with a new onset cough or fever, that could be attributed to Covid-19 infection. Patients well enough to remain at home and ALL HOUSEHOLD MEMBERS should self isolate for 14 days. If any other household member who is already self isolated develops symptoms, they should remain isolated for 7 days from the inset of their symptoms EVEN IF this means for longer than 14 days in total from when the first household member became symptomatic. Patients well enough to remain at home WHO LIVE ALONE should self-isolate for 7 days per current guidance
•        If a patient is concerned that they are not well enough to remain at home with these symptoms then they should use the online NHS111 assessment tool or dial NHS111.
•        Testing for Covid-19 will only occur if a patient requires hospital admission. Please do not contact the surgery to request testing.

Your Appointment:

•        Please do not attend the surgery to request an appointment or make any enquiry. This is for the protection of our patients and our staff.  Please do not be offended if our receptionists decline to deal with your matter face to face and ask you to leave the premises and call us. We thank you for your patience and understanding at this incredibly busy time.
•        We have suspended online bookings for the time being.
•        Video consultations may be conducted if you or someone with you has internet access and a suitable mobile device and our clinical staff deem it necessary.
•        Face to Face GP and nurse appointments will only occur when deemed necessary by a GP or nurse who has assessed the patient via telephone first. Patients will be asked to inform our reception staff of the reason for their appointment request to assist us in assessing the urgency of the call back.  Please be aware that GPs may telephone at any time on the day of your appointment or in advance of your expected appointment day, as we work to deal with the appointment demand. 
•        Any patients with a fever or respiratory tract infection symptoms who are directed to us by NHS 111 will be telephoned by a GP. In the event of one of these patients needing to be seen at the surgery, they will receive instructions from the GP on when to attend the surgery and how to gain access. The GP who assesses the patient will be wearing apron, glove and mask as provided by Public Health England.  This is intended to protect both the patient and the GP.
•       All Long Term Condition Clinics g. asthma, COPD and Diabetes are suspended with immediate effect. If any patient with a long term condition feels they need assessment they can request a call from a GP or one of our trained nurses.
•       We will only be carrying out ESSENTIAL services that CANNOT BE DELAYED and this decision will be made by our clinical team.

Request for contact details

•      IT IS VITAL WE ARE ABLE TO CONTACT OUR PATIENTS IN A TIMELY AND EFFICIENT MANNER. We continue to fully respect our patients confidentiality but if you are willing to be contacted via SMS text message or EMAIL please inform any of our staff when you speak to us.

Other Surgery Services:

•       Our home visit policy remains unchanged. Patients will only be visited in their home if they are known to be housebound. Patients requesting a home visit will be contacted by a GP via telephone before a visit is confirmed.
•        Our prescribing policies remain unchanged. Telephone requests for medication are not accepted. We encourage you to download the NHS app, use SystmOne online if you have password access, or make a request in writing. We WILL NOT issue more than a two month supply of any medications under any circumstances.  Stockpiling of medication is unacceptable.  Medication will not be issued when there is not a clinical indication e.g. inhalers. GPs and our prescribing clerks are working to ensure that repeat medications are up dated without delay but please bear with us at this time of high demand.

We thank our patients for their understanding during this period of uncertainty, and our staff for their continued dedication and hard work in caring for our patients.

The Partners

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Beauchamp House Surgery is now using DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our on-line service where you can:

• access advice
• request appointments online

Sign-up is simple and you can create an account here:  https://app.doctorlink.com/beauchamphousesurgery/register 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.The symptom assessment will ask you a number of questions to help identify your problem.The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.If your outcome suggests that an appointment is required at your GP practice, you simply click on the 'request an appointment' button.Once the request has been submitted, you will then be contacted by the Reception Team to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom assessment).The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

Statement of Purpose

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