Noticeboard

OUR TELEPHONE SYSTEM CURRENTLY HAS A MAJOR FAULT - we thank you for your patience while this is being rectified, and apologise for the frustration that this is causing many of our patients.  Please also note that we are completely inundated with calls currently, with the highest call volumes we have ever known (even with the telephone system fault).  Please do not take out your frustrations on the practice team, who are doing their utmost to support our patients despite the current technical difficulties.  

Helen Wallis, our senior practice nurse, will be retiring from nursing at the end of March, having worked at Beauchamp House since August 1975.  Helen's many years of expertise and support for the practice will be missed by both the surgery team and her many patients.  We all wish Helen a very happy retirement from nursing.

IMPORTANT:  If you are asked to attend the surgery for a face to face appointment, please arrive wearing a mask or face covering (i.e. a scarf).  This is only optional for children under the age of 5.  We need to retain our surgical face masks for clinical staff as much as possible, so are grateful for our patients for abiding by this request.

My Care Record:  Privacy Notice – Coronavirus (Covid-19) Response Addendum.  This notice describes how we may use your information to protect you and others during the coronavirus (Covid-19) pandemic, and it supplements our main Privacy Notice (Fair Processing Notice).  More information available here.

Blood test appointments: 

These can now be booked online by clicking on the link - www.mse.nhs.uk/blood-tests

On line booking:  Please note that we have suspended all on-line appointment booking for the time being.  This is because on-line booking does not allow for triage/screening of appointments, so this has been necessary to safeguard both our patients and our staff.  Please accept our apologies for any difficulty this creates.

Repeat Prescriptions:  From 1st April 2020 you will no longer be able to order your repeat prescriptions from your local pharmacy or via another third party.  Requests for repeat medication should be made direct to the surgery via any of the following options:

Please do speak to a member of the reception team if you have any queries regarding this change.

Coronavirus Information for the Public

For the latest information and advice please follow this link :

https://www.nhs.uk/conditions/coronavirus-covid-19/

This website also contains up-to-date advice for people returning from a specified list of countries, which can be found here: https://www.gov.uk/government/publications/covid-19-specified-countries-and-areas 

Extended access appoinments

Extended Access

 

GP and Nurse appointments are now available in your area during the evening and at the weekend.  To book an appointment, contact your Practice.  For more information, visit bit.ly/ExtendedAccess

Adult with cystitis symptoms?

If yes, please complete this questionnaire and hand it in with a urine sample (in a labelled, small and closed container) at reception. Please do NOT hand the sample to reception staff but place in the designated receptacle.

Surg 

Surgery view

 

Aiming to provide effective and compassionate healthcare: A practice with Christian ethos.

 

PARTNERS

 

 Dr I K Adiukwu, Dr H J Ebdon,

Dr K Singh, Dr P Y A Chun, Dr S Rustgi,

& Ms Katie Francis (Managing Partner)

Website updated:  12 February 2021

COVID VACCINATIONS:  Chelmsford City Health PCN (primary care network), of which Beauchamp House Surgery is a member, commenced Covid vaccination clinics on 15 January 2021.

We will be inviting patients to book via text message using AccuBook.  This allows you to book online when you follow the link at the bottom of the text message.  Patients without mobile telephone numbers will be contacted by either email or their home telephone number.  

Our designated site for delivery of the vaccination is Whitley House Surgery, Crompton Building, Writtle Road, Chelmsford CM1 3RW - DO NOT CONTACT WHITLEY HOUSE SURGERY DIRECTLY.

Parking is available, and volunteers will be guiding patients to parking spaces and then on to the surgery.  Vaccinating staff will be provided by all surgeries from the Chelmsford City Health PCN.

If you receive an invitation but are not able to attend sessions please let us know as soon as possible so that we can contact the next person on the list.  You then be invited for the next vaccination sessions.  If possible, please let us know via email at beauchamphouseadmin@nhs.net 

If you have received an invite via text message but are having difficulty booking your appointment, please then contact Beauchamp House reception for assistance with your booking.  PLEASE DO NOT TELEPHONE US TO BOOK AN APPOINTMENT IF YOU HAVE NOT RECEIVED AN INVITE*.  As booking appointments is time sensitive, if a patient does not respond within 72 hours the invitation will be retracted and another patient invited.  You will then be added to the next batch of invitations.  We really appreciate your support in assisting us to provide the vaccination programme.

*If you are 70 years or over, not housebound and not living in a residential home, and do not yet have a booked appointment - please call the surgery and ask to be put through to the covid booking team.  You will be allocated a vaccine at our next available clinic.  Alternatively please book via the national booking system at www.essexcovidvaccine.nhs.uk or by calling 119 (for free), or by calling 0344 2573 961 (open 10 am to 4 pm, local rate). 

Currently there are no plans to hold vaccination clinics at Beauchamp House Surgery, as our contract with NHS England is for the vaccines to be delivered only at the designated primary care network site (Whitley House Surgery).  

Care Home and Housebound patients:  Care home residents who are registered with the surgery and care home staff have now been vaccinated.  Many of our housebound patients have now been vaccinated.  We will be arranging further visits to vaccinate our remaining housebound patients as soon as we have the vaccines available.

If you have not received an invitation for your Covid vaccination please be patient.  We can only invite patients when we have vaccines available.  Patients are invited by cohort as directed by the Government.  Within each cohort patients are invited by their level of risk - this is determined by a risk stratification report which is generated by our clinical system.  

Letters are being received by patients from NHS England to invite them to book at vaccination centres - these letters are not sent out from the surgery, and we do not have a list of patients who have been sent these.  If you would prefer to book at The Lodge, Runwell, Great Leighs Racecourse or one of the hospital sites please follow the instructions in the letter.  

Booked or had your vaccination at a site other than Whitley House Surgery?  There is no need for you to call the surgery to let us know that you have booked this - we will receive a notification for all patients when they are vaccinated, irrespective of where the vaccine is given.  However if you receive an invitation from the surgery and you have already booked your vaccine elsewhere, please call us to let us know so that your invitation can be cancelled and the vaccine allocated to another patient.  

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We will update this site when we have further information regarding the Covid-19 vaccination programme, however in the meantime our patients can really help the NHS to deliver the vaccination programme effectively to those who need it most.  Taking these simple steps will help us to help you:

  • The NHS will contact you when it's the right time to come forward, so please do not contact us to seek a vaccine before then.
  • Please act on your invitation when it arrives, and make sure you attend your appointments when you arrange them.
  • In the meantime, please continue to abide by all the social distancing and hand hygiene guidance, which will still save lives.

The latest information on the Covid-19 vaccination programme is available at www.nhs.uk/conditions/coronavirus-covid-19/coronavirus-vaccination/coronavirus-vaccine and we advise checking there first if you have questions about the safety or effectiveness of Covid vaccines, or your priority to receive vaccination.

Accessing GP Services

Since March 2020 the way patients access GP practices has changed significantly.  We are working harder than ever to treat as many patients as possible whilst keeping everyone safe.  All patients who need to contact a GP will be given a GP telephone appointment initially.  You may be asked to send in photos if your concern relates to a rash/lump/bump.  Your GP will view the photo as part of your appointment.  You may also be offered a video call.  A large number of patients can be treated this way without needing to come in to the GP surgery at all.  If your GP feels that they need to see you, they will book you a face to face appointment.

CORONAVIRUS UPDATE

Please check www.gov.uk for the latest coronavirus guidelines as these change frequently.

Do not leave home if you or someone you live with has any of the following:

  • High temperature
  • New continuous cough
  • Loss or a change to your sense of smell or taste
  • Have returned from a country on the list on GOV.UK

YOU MUST STAY AT HOME AND ISOLATE

Use the NHS 111 online coronavirus service https://111.nhs.uk/covid-19 

Request for contact details

  •      IT IS VITAL WE ARE ABLE TO CONTACT OUR PATIENTS IN A TIMELY AND EFFICIENT MANNERWe continue to fully respect our patients confidentiality but if you are willing to be contacted via SMS text message or EMAIL please inform any of our staff when you speak to us.

Other Surgery Services:

  •       Our home visit policy remains unchanged. Patients will only be visited in their home if they are known to be housebound. Patients requesting a home visit will be contacted by a GP via telephone before a visit is confirmed.
  •        Our prescribing policies remain unchanged. Telephone requests for medication are not accepted. We encourage you to download the NHS app, use SystmOne online if you have password access, or make a request in writing. We WILL NOT issue more than a two month supply of any medications under any circumstances.  Stockpiling of medication is unacceptable.  Medication will not be issued when there is not a clinical indication e.g. inhalers. GPs and our prescribing clerks are working to ensure that repeat medications are up dated without delay but please bear with us at this time of high demand.

We thank our patients for their understanding during this period of uncertainty, and our staff for their continued dedication and hard work in caring for our patients.

The Partners

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Beauchamp House Surgery is now using DoctorLink.

We have been looking at how we can improve access to Practice services; DoctorLink is our on-line service where you can:

  • access advice
  • request appointments online

Sign-up is simple and you can create an account here:  https://app.doctorlink.com/beauchamphousesurgery/register 

For all urgent appointments, we ask that you undertake a symptom assessment through DoctorLink.The symptom assessment will ask you a number of questions to help identify your problem.The outcome of your assessment will direct you to the right treatment, whether emergency care, your GP, nurse or self-care.If your outcome suggests that an appointment is required at your GP practice, you simply click on the 'request an appointment' button.Once the request has been submitted, you will then be contacted by the Reception Team to arrange an appointment within the identified timeframe (as outlined in the outcome of your symptom assessment).The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinical team member prior to your appointment.

 

Statement of Purpose



(Site updated 12/05/2021)
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