You can cancel your appointment by email:

 mseicb-me.beauchamphousereception@nhs.net 

To cancel via email you must give at least 24 hours notice.

You must include the following information

• Appointment date and time,
• who the appointment is with,
• patients first name, surname and date of birth. 

For any queries phone 01245 262255.

This can only be used if your appointment has been arranged for more than 24 hours in advance (excluding weekends and public holidays). You can also text to cancel your appointment.

If you need help when we are closed

Click here for information about out of hours services available.

Opening hours are from 08:00 to 18:30, Monday to Friday. Our care navigators are trained to help you and make the best use of the doctors’ time. We hope you will understand if at times they cannot satisfy your requests completely.

Appointment bookings

Accurx Triage is used for all patient contact with the practice to request an appointment, to request a home visit, and to assist with patients’ administrative queries. It is a quick and simple online form which can be accessed via the link.

Frequently Asked Questions

Why are you changing the booking system? 

We have listened to our patients concerns surrounding the challenges they are currently experiencing with regards to appointment availability, difficulties with the telephone system and increasing patient need.

The benefits of using Accurx Triage are:

• Available during our core hours allowing you to complete the form at a time that suits you, rather than having to telephone at 8.00am

• Quick and easy to access – it should only take a couple of minutes to fill out the form
• The clinician may be able to help more quickly and easily, for example with a text message, or by referring you directly to the service you need

Does this mean I will not be seen by a GP anymore?

Accurx Triage allows the practice to collect relevant information in the first instance to ensure you receive the appropriate care. Where suitable you may then be offered an appointment.

I do not have access to the internet or a mobile phone.

Our telephone lines and reception desk remain open for anyone with accessibility needs. A member of our reception team will complete the Triage form with you over the phone or in person.

Will I get an appointment quicker if I call the practice?

Our reception team will no longer be directly booking your appointment without the request being triaged first. All triage forms will be assessed fairly, whether they were submitted online, over the phone or in person.

What happens after I submit a patient triage form for a medical issue? 

A member of the team will respond to you within one working day. Conditions that need to be assessed on the same day will be prioritised. Our team may send you a request for further information in the form of a short questionnaire specific to your issue.

Please note for a medical emergency please contact 999.

What happens if I need an urgent appointment? 

Conditions that need to be assessed on the same day will be prioritised and if the clinicians deem appropriate you will be offered an appointment the same day or directed to an appropriate service.

What if I have more than one medical issue that I need help with? 

Please only submit one medical issue per Triage form, so that you can add sufficient detail for each problem. This will allow our clinicians to appropriately deal with your request.

What happens when I submit a patient triage form for an administrative query?

There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor, asking for an update on a referral, and requesting a fit note. You will receive a response within five working days.

What is self-book? 

Self- book is a link that our team may send you via text message inviting you to book your own appointment online. This enables you to choose a day and time to suit you.

Visits are only done when, in the judgement of the clinician, they are justified by clinical need. Patients are responsible for providing transport to the surgery when this is not the case.

All home visits should be requested before 10:30am so that they may be allocated to our clinicians (doctors, paramedics or Nurse practitioners) in the most effective way.

Nurse, HCA and phlebotomist and other clinician appointments do not require you to complete a triage form. These can be booked by calling the surgery on 01245 262255 during the surgery hours 08.00 - 18.30.

Out-of-hours appointments will be available from 6.30pm to 8pm on weekdays, and from 9am to 5pm on Saturdays.

In response to patient feedback, we have arranged the following.  Appointments will be available as telephone appointments or face to face appointments at the Baddow Village Surgery, Longmead Avenue, Great Baddow, Chelmsford, CM2 7EZ.

All the out-of-hours appointments are non urgent, and will be routine. They are not available as walk-in appointments. You will need to book the appointments in advance.

To book an out-of-hours appointment, you should contact your regular GP practice in the usual way. They will advise you on the appointments which are available, and which healthcare professional is the right person to help you.

Phlebotomy Appointments are available to book at the practice, Monday to Friday mornings, these are only available in the mornings due to the courier service transporting the blood samples to the hospital pathology labatories within 8 hours. We advise all our patients to look for the results a week later via online services such as NHS App and Airmid. We will only make contact with you if a follow up is required. Alternatively you can book a blood test at Broomfield Hospital and Chelmsford Centre Health Hub by appointment only. 

To book a blood test appointment online at any of the Mid-Essex Clinics please follow the link below to register and book.

 https://www.swiftqueue.co.uk/midessex.php

To book a blood test via telephone at any of the Mid-Essex clinics please telephone 01245 516963.

All under 16-year-old patients can only receive blood tests at Broomfield Hospital by appointment only. Please visit https://www.mse.nhs.uk/blood-tests for more information.

Results of Tests and Investigation WE ADVISE PATIENTS TO VIEW YOUR TEST RESULTS VIA ONLINE SERVICES or NHS APP and these can be obtained by telephoning the surgery on (01245 262255 or calling into the surgery in person. please phone the practice pressing option 4 between 3.00pm  - 6pm Monday - Friday.

Enquiries about tests ordered by the hospital should be directed to the hospital.

Please contact the provider where you had your test.

Mid Essex Hospital

Broomfield Hospital

Court Road

Essex

CM1 7ET

Telephone: 01245 362 000

Alternatively you can contact the ward or department where you had your test directly.

Basildon University Hospital

Nethermayne

Basildon

Essex

SS16 5NL

Telephone: 01268 524 900

Alternatively you can contact the ward or department where you had your test directly.

Herts & Essex Hospital

Haymeads Lane

Oxford and Cambridge Wards

Bishop’s Stortford

CM23 5JH

Telephone: 01279 655 191

Alternatively you can contact the ward or department where you had your test directly.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Complete our SMS Reminder Form

If you're planning to travel outside the UK you may need to be vaccinated against some of the serious diseases found in other parts of the world.

View the NHS Travel Vaccination Advice

The practice is approved for training. We usually have one or two GP registrars, working under the supervision of Dr Adiukwu and/or Dr Singh. Registrars are experienced doctors gaining the skills necessary to work independently as a GP. As part of this training, it is occasionally necessary to record consultations. Your consent will always be requested for this.

From time to time medical or nursing students are attached to the practice. Patients are always informed, and have a right to refuse to have a student in their consultation.

NHS App

Use the NHS app to check symptoms order medication and book appointments including your flu vaccination. Go to www.nhs.uk/nhsapp

NHS 111 Online

Follow this link https://111.nhs.uk. Complete an online assessment to get advice about the condition / illness you are currently experiencing and what support you may need.

Pharmacist Advice and Treatment

You may not need to see a doctor or nurse. Many minor ailments can be treated by visiting your community pharmacist

Self Care

The following website also contains lots of useful information for everyday ailments: www.selfcareforum.org

Need a Dentist

The NHS in Mid Essex has an urgent NHS dental service. Contact 111 or NHS Choices.

Beauchamp House Policy is that:

All patients with a recognised dental problem should not be given a GP clinic ot telephone appointment but should contact their own dentist or the urgent NHS dentist.

If there is something the dentist cannot prescribe the dentist must contact the GP directly. If there is uncertainty as to whether the patients problem is dental then they can see the GP to be assessed. However if the problem turns out to be dental, then as per the GMC recommendations, they will be directed to the dentist and not treated by the GP.

Dentists are obliged to issue NHS prescriptions to NHS patients where required. They also have a duty of care to issue private prescriptions to private patients.

Accident and Emergency

Please protect this precious resource and only attend A&E for accidents and emergencies! If you have chest pains or the possible symptoms of a Stroke (F.A.S.T - Face drooping, Arms unable to lift above head, Speech slurred, Time is critical) Dial 999 not the GP Surgery