New Appointment Booking System Now Live!
New Appointment Booking System
We are excited to announce that we are now using Accurx Triage.
Accurx Triage will be used for all patient contact with the practice to request an appointment, to request a home visit, and to assist with patients’ administrative queries. It is a quick and simple online form which can be accessed via our website.
Our new system means that all appointment requests are reviewed by a clinician enabling patients to be offered advice electronically or be offered an appointment with the appropriate clinician and within an appropriate timeframe via a self-booking link.
For more information, please visit Patient Triage: Patient guide | Accurx Help Centre
Frequently Asked Questions
Why are you changing the booking system?
We have listened to our patients concerns surrounding the challenges they are currently experiencing with regards to appointment availability, difficulties with the telephone system and increasing patient need.
The benefits of using Accurx Triage are:
· Available during our core hours allowing you to complete the form at a time that suits you, rather than having to telephone at 8.00am
- Quick and easy to access – it should only take a couple of minutes to fill out the form
- The clinician may be able to help more quickly and easily, for example with a text message, or by referring you directly to the service you need
Does this mean I will not be seen by a GP anymore?
Accurx Triage allows the practice to collect relevant information in the first instance to ensure you receive the appropriate care. Where suitable you may then be offered an appointment.
I do not have access to the internet or a mobile phone.
Our telephone lines and reception desk remain open for anyone with accessibility needs. A member of our reception team will complete the Triage form with you over the phone or in person.
Will I get an appointment quicker if I call the practice?
Our reception team will no longer be directly booking your appointment without the request being triaged first. All triage forms will be assessed fairly, whether they were submitted online, over the phone or in person.
What happens after I submit a patient triage form for a medical issue?
A member of the team will respond to you within one working day. Conditions that need to be assessed on the same day will be prioritised. Our team may send you a request for further information in the form of a short questionnaire specific to your issue.
Please note for a medical emergency please contact 999.
What happens if I need an urgent appointment?
Conditions that need to be assessed on the same day will be prioritised and if the clinicians deem appropriate you will be offered an appointment the same day or directed to an appropriate service.
What if I have more than one medical issue that I need help with?
Please only submit one medical issue per Triage form, so that you can add sufficient detail for each problem. This will allow our clinicians to appropriately deal with your request.
What happens when I submit a patient triage form for an administrative query?
There is an option to submit an admin query on the online form for general administrative issues such as requesting a letter from a doctor, asking for an update on a referral, and requesting a fit note. You will receive a response within five working days.
What is self-book?
Self- book is a link that our team may send you via text message inviting you to book your own appointment online. This enables you to choose a day and time to suit you.